Eset endpoint removal tool12/2/2023 You can use the EPR tool until the day before the expiration date in your local timezone. You can check the expiration date from the About Endpoint Product Removal menu on the right-click menu in the title bar. NOTE: The EPR tool by default has an expiration date for security reasons. We recommend that you use specific managed product arguments to remove products. Usually, -ALL removal must not be used.When you deploy the EPR tool from ePO, make sure that you have supplied the mandatory command-line arguments when you create your deployment task.Do not, for example, execute the EPR tool from a network share. Run the EPR tool locally from the system you are remediating. The ESET Uninstaller is a tool that allows you to remove ESET products that you are not able to uninstall through normal methods.Run the EPR tool with Administrator permissions.The following are basic requirements and best practices to run the EPR tool successfully: To view the content, click the link and log in when prompted. NOTE: The referenced content is available only to logged in ServicePortal users. Locate, select, and download the latest version of the Endpoint Product Removal tool.įor detailed instructions to use the EPR tool, see: KB91978 - REGISTERED - Endpoint Product Removal Tool User Guide.Search for Endpoint Product Removal, or in Filters select Utilities and Connectors.Log on with your Grant Number and email address, and fill out the Captcha.To download the EPR tool from the Product Downloads site: For more information, see the latest version of the Endpoint Upgrade Assistant Product Guide. So, if the goal of uninstallation is to install another version of a product, Trellix advises using EUA. This guide also outlines the supported Windows operating systems.ĮUA can determine when product removal is needed before you install other software. For information about the latest versions of Trellix software that a version of the EPR tool can remove, see the user guide for that version of the EPR tool. For this reason, EPR tool releases are designed to expire every 90 days. If you try this, unexpected results might occur. You must not use an older version of the EPR tool to remove newer versions of Trellix software. If you need the EPR tool after all standard methods for uninstallation have proved unsuccessful, always make sure that you use the latest available version. The EPR tool is intended as a last resort option when standard uninstallation methods have failed. IMPORTANT: Technical Support does not recommend using the EPR tool as your primary method to uninstall Trellix products, nor when you have uninstallation issues for the first time. You can use the EPR tool when these methods all fail. There are also instances where these methods might fail. Locally, using Windows Programs and Features (see KB83456 - How to remove Endpoint Security).The use of ePolicy Orchestrator (ePO) Client Tasks (see the "Uninstall product software from systems" section of the ePolicy Orchestrator Cloud Product Guide). Migrations and upgrades using Endpoint Upgrade Assistant (EUA).Contact ESET Customer Care if you still cannot install your ESET product.If installation is not successful after performing the steps in parts I, II and III, run the ESET Uninstaller tool and then attempt to install again.How do I Download and Install ESET NOD32 Antivirus?.How do I Download and Install ESET Smart Security?.Follow the on-screen instructions to install and activate your ESET product, or see one of the following Knowledgebase articles:.Navigate to your Desktop or wherever you saved the installation package file and double-click it to open ESET Live Installer.If you receive an error during the uninstall process, use the ESET Uninstaller tool to complete uninstallation and then continue to section III below. Windows 8 users click here for uninstallation instructionsĪfter completing the uninstallation, restart your computer.Windows 10 users click here for uninstallation instructions. When prompted, click Save and save the file to your Desktop.Ĭlick Start → All Programs → ESET → Uninstall. Download the latest version of your ESET product
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